Frequently Asked Questions
How Long Have You Been In Business?
Neil Smith the Dandy DJ has been serving special events since his teenage years and went into business full-time for himself in 2005 offering live musician and band services for weddings, events, casinos and special gatherings of most all types under the banner of Neil Smith Entertainment. Dandy DJ was established around 2008.
Are You A Legally-Registered Business?
Yes! While there is no specific “license” that exists for this type of service, Dandy DJ is a legally-registered business with Rutherford County, Tennessee and carries a Federal Tax ID Number. Dandy DJ has NEVER operated “below-the-table.”
Do You Carry Insurance?
Yes! Dandy DJ is insured through the partner-insurer of the National Association of Mobile Entertainers (N.A.M.E.) which does tend to change from time-to-time depending upon whom they are choosing to partner with (Loomis Insurance at the time of this posting), But regardless, the coverage always remains the same and Dandy DJ is happy to provide proof of insurance (POI) upon request. Dandy DJ carries liability insurance in the amounts of $1m per occurrence and $2m aggregate which is an industry standard.
Why Can’t I Find A Payment Page On Your Website?
I like to be very careful when taking payments to make absolutely sure they are attributed to the correct clients. Often times a family member or a friend will make a payment as a gift to the people being celebrated. Therefore, I prefer to generate an invoice for each payment so as not to receive any surprise “mystery payments” from people I don’t recognize that often arrive with little-to-no explanation about the event the payment is intended for. It’s all about keeping my ducks in a row and staying properly accountable to my clients!
Can I Pay Online?
Yes. In fact, this is the preferred method and makes it easy on all involved. When securing service, you are sent an invoice via the payment processor Square. The terms of the agreement are contained within the invoice and your initial payment constitutes acceptance of the terms. So read carefully to make sure everything is correct! (Don’t worry, I keep things short and sweet).
Is There Any Wiggle Room Regarding The Clean-Content Policy?
No. People usually hire me because they have a concern about the appropriateness of the music being played in the presence of their family, friends, grandparents and kids. My clean-content policy is easily the biggest reason people hire me and also the biggest reason people DON’T hire me, and I’m good with that. If this policy causes you any amount of concern whatsoever, I’m probably not the right provider for you.
Why Do You Have A “No Stairs” Policy?
After 20 years of providing DJ service and a lifetime in the events industry, I decided to give myself the gift of never hauling heavy equipment up and down stairs ever again. This is not the only reason however. When the DJ is in a loft or balcony, it’s very clunky in general. It’s difficult to communicate, interact and coordinate with the other vendors and guests in regards to managing the flow of your event, delivering microphones to (and retrieving them from) presenters, taking requests and monitoring the volume and sound quality as perceived by guests that are located on an entirely separate floor. Placing a flight of stairs between my services and you and your guests prevents me (and despite what any other vendor may tell you, prevents them as well) from delivering the best service possible. I simply never want to be in a situation where I can’t deliver my best!
How Do I Secure Service?
Once you and I have mutually decided that we are a good fit for one-another and I have gathered all pertinent details needed, I will generate an invoice through my invoicing and payment processor SQUARE. If your event is over a month out, service is secured with a 50% deposit with the balance due one month prior to the event date. This gets the business end of things out of the way before the final crush of your event preparations. (Trust me, you don’t want a DJ chasing you around for money while you’re neck-deep in final-stage event prep and likewise I don’t want to be bothering you for it either!) If your event is less than or about a month out, full payment will be due at the time of booking. The agreement will be embedded in the notes portion of the invoice and payment will constitute acceptance of the terms, so please read through to make sure everything is correct. Don’t worry, I keep things short and sweet without a lot of legalese.
When Do You Need Our List of Music Selections?
I’ll need your finalized music list by two weeks prior to the event. In the case of a short-notice booking, right away. This allows me time to organize, obtain, review, quality-check and format into my main and backup systems. (A little more involved than you thought, huh?). Please don’t feel the need to choose every song for the occasion. I just need to know your choices for the most key moments. For the more general portions such as dinner and dancing, an idea of your style preferences will be fine.
For weddings, I email you a music organizer exactly one month and two weeks prior to your wedding date along with your balance due reminder to help with considering the various portions of the occasion that will normally have accompanying music (prelude, aisle walks, recessional, social and dinner hours, grand entrances, special dances, open dancing, cake, bouquet, garter, last dance, grand exit).